DIGITAL BANKING FAQ's
Visit OUR home page > Connect > Digital Banking > New User sign up > Follow enrollment steps.
Once you log in, click on Menu > "Name" > Settings > Security > "Edit" next to Username > Enter password > Create new Username > Save
If you forgot your password and can't log in: Click "Forgot?" on login page
To change password once you are already logged in: Click on Menu > "Name" > Settings > Security > "Edit" next to password > Enter old password > Create new password > Save
Browser limitations: only Edge has this capability. Chrome does not.
You must set up a second 2FA option. Primary account holder must login (2FA will initially send to cell of Primary member) then, Menu > Click on Name > Settings > Security > 2-step verification > Add another method.
Once logged in, click on: Menu > "Name" > Settings > Security >Two-Factor Authentication > Edit settings > Type Password > Set up under 2FA method.
Turn on App push notifications. (Menu > "Name" > Settings > User Alerts > Alert > "In-app Message".
To view this information, you will need to access Bill Pay full site > Make Payment > Review Process Date.
Once you log in, click on Menu > Accounts > Select Account > Settings > Rename > Save.
Once you are logged in: From Dashboard, click on elipses on Card > Organize Dashboard > Click "X" next to desired Card > Done.
Once you log in, click on Menu > "Name" > Settings > OUR Credit Union. Under Accounts > Select Account > Display activity and transactions.
From Dashboard: Click on VISA Account > Settings > Credit Card.
Once you are logged in: Menu > Bill Pay > Manage Payments.
SavvyMoney is a comprehensive platform that provides users with free and ongoing access to their latest credit scores and reports, real-time credit monitoring, and savings opportunities on existing and new loans and credit cards – all through online and mobile banking!
No. You can check your credit report with peace of mind knowing that it will have no impact on your credit score.
Score Simulator is an interactive tool within Credit Score by Savvy Money that allows users to see how hypothetical actions may affect their credit score, including things like paying off a credit card balance or applying for a loan.
Every 7 days scores are updated and displayed in digital banking. Users can also refresh their score and full report every 24 hours by clicking “Refresh Score” and navigating to the detailed Credit Score Dashboard within digital banking.
The SavvyMoney Credit Score is not intended to be comprehensive and may not provide all information about user accounts. Users are encouraged to take advantage of obtaining free credit reports from www.annualcreditreport.com to look for any incorrect information or discrepancies across all three bureaus. Each bureau has its process for correcting inaccurate information, but every user can “File a Dispute” by clicking on the “Dispute” link within their SavvyMoney Credit Report.
For more information about disputes. The Consumer Financial Protection Bureau website offers step-by- step instructions on how to contact the bureaus and correct errors